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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each and every page. A pop-up window will show up. It offers exhaustive info about all the actions that you can carry out on the page in question. Each context menu appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide range of video tutorials demonstrating how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of only reading articles. Thus, anyone can quickly get to know our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you are looking for, have a gaze at our extensive FAQ database, which covers questions asked by actual users and offers real solutions. We periodically "revamp" our Frequently Asked Questions database with new questions & answers in order to embrace all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can touch base with our fantastic team of support engineers available 24x7 and eager to assist you with any issue. Each support ticket you send will be answered within 1 hour (the average response time is approximately 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 187114

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com